Return & Refund Policy for Styledgent

Thank you for shopping at Styledgent! We want to ensure that you are satisfied with your purchase. Please read our detailed Return & Refund Policy below to understand how returns and refunds are handled.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused, in its original condition, and in the original packaging (if applicable).
• The product must include all tags, labels, and accessories (if applicable).

2. Timeframe for Return Requests

Returns and refund requests must be made within 30 days from the date of receiving your order. After 30 days, we will not accept any returns or exchanges.

3. Products Eligible for Return

Products that are eligible for return include:

• Unworn and unused items with original tags, labels, and packaging intact.
• Defective or damaged products received upon delivery (see the section below for more details).

4. Products Not Eligible for Return

The following products are not eligible for return:

• Products that have been worn, used, or damaged.
• Items that are missing tags, labels, or original packaging.
• Personalized or custom-made products.

5. How to Request a Return

To request a return, please contact our customer support team at support@styledgent.shop with the following information:

• Order number (found in your order confirmation email).
• Reason for return.
• Photos of the item (if applicable, especially for defective or damaged products).

6. Instructions for Returning Products

Once your return request is approved, please follow these steps:

1. Repack the product securely in its original packaging (if available).
2. Include any original tags and labels (if applicable).
3. Ship the item to the following address:
   

   Styledgent
   Address: 1382 Childrens Home Rd, Sidney, OH 45365, United States.

Note: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the product is defective, damaged, or incorrect.
We do not charge processing or restocking fees.

8. Refund Process

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

• Refund Time: Refunds will be processed within 7-10 business days from the date we receive your returned product.
• Method of Refund: Refunds will be credited to the same payment method (credit card, PayPal, etc.) used for the purchase.

9. Product Exchange

If you wish to exchange an item for a different size or product, you will need to return the original item first. After we receive the returned item, you can place a new order for the product you want to exchange it for.

10. Damaged or Faulty Products

If you receive a damaged or faulty product, please contact us immediately at support@styledgent.shop with the following information:

• Order number.
• Photos of the damaged or faulty product.
• Description of the damage or fault.

We will offer you a replacement or full refund depending on your preference, and we will cover the return shipping costs for defective products.

11. Incorrect Product Received

If you receive an item that does not match your order, please contact us immediately at support@styledgent.shop. We will provide instructions for returning the incorrect item and will send you the correct item.

12. Delayed or Missing Refunds

If you have not received your refund after 10 business days, please check your bank account or payment method. It may take some time for your refund to be processed by your financial institution.
If the refund is still not showing, please contact us at support@styledgent.shop, and we will assist you in resolving the issue.

13. Order Cancellation

Orders can be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped. Once the order is shipped, we cannot cancel it. In this case, you will need to initiate a return once the item arrives.

14. Return & Refund Process Overview

• Step 1: Contact our customer service team within 30 days of receiving your order with your order number and return request.
• Step 2: If eligible, you will receive instructions for returning the item.
• Step 3: Repack and return the item to the provided address.
• Step 4: Once we receive the returned product, we will process your refund or exchange within 7-10 business days.

15. Policy Updates

We may update this Return & Refund Policy at any time. Any changes will be posted on this page, and we encourage you to check periodically for updates.

Thank you for shopping with Styledgent! We strive to make your shopping experience as smooth as possible. If you have any questions or need assistance with returns or refunds, please contact us at support@styledgent.shop. We are happy to help!