Cancel or Change Order Policy for Styledgent

Thank you for shopping with Styledgent! We strive to provide a smooth shopping experience, and we understand that sometimes changes or cancellations are necessary. Below is our detailed Cancel or Change Order Policy, outlining how we handle order changes and cancellations.

1. Overview of Order Processing

Order Processing Time: 1-3 business days (Mon-Sat). Orders placed after 4:00 PM (EST) or on Sundays will begin processing the next business day.

Order Cut-Off Time: 4:00 PM (EST), Monday to Saturday.

2. Requesting an Order Cancellation

When Can Orders Be Canceled? You may cancel your order within 24 hours of placing it, as long as it has not been processed or shipped.

How to Request a Cancellation: If you need to cancel your order, please contact our customer support team at support@styledgent.shop as soon as possible with the following details:

• Order number (found in your order confirmation email).
• Reason for cancellation.

If the order has already been processed or shipped, we cannot cancel it, but you can initiate a return once it arrives (refer to our Return & Refund Policy).

3. Requesting an Order Change

What Changes Can Be Made? Before an order is shipped, you may request the following changes:

• Shipping address change
• Product changes (e.g., size, color, or style)
• Quantity changes

How to Request a Change: If you need to make changes to your order, please contact us immediately at support@styledgent.shop with the following:

• Order number
• Details of the changes you wish to make

Once an order is processed or shipped, changes cannot be made. You may need to return the item after it’s delivered (see our Return & Refund Policy).

4. Changing the Shipping Address

If you need to update the shipping address, please do so within 24 hours of placing your order.

Contact our customer support team at support@styledgent.shop with the following:

• Order number
• Correct shipping address

After processing, it may not be possible to change the address. If the order is already shipped, we cannot change the destination, but you can track the package and initiate a return once delivered.

5. Orders That Have Already Been Shipped

Once an order has been shipped, no changes or cancellations can be made.

If the order has already been shipped and you need to make a return, please refer to our Return & Refund Policy to request a return.

6. Duplicate Orders

If you accidentally place a duplicate order, and the second order has not been processed yet, we will cancel the duplicate order for you.

How to Report a Duplicate Order: Please contact our customer support team at support@styledgent.shop with your order details, and we will assist you in canceling the duplicate order.

7. Payment Issues

Failed Payments: If your payment fails during checkout, you will be notified to resolve the issue. You may need to update your payment method or contact your bank to complete the transaction.

Payment Methods: We accept various payment methods. If there’s an issue with processing your payment, please verify that your payment details are correct and up to date.

8. Product Availability Issues

Out of Stock Products: If a product you ordered is out of stock, we will notify you via email. You will be given the option to either:

• Choose a replacement product
• Receive a full refund
• Wait for the item to restock, if applicable

If no suitable solution is found, we will offer a refund for the out-of-stock item.

9. Fraud Prevention and Security Checks

We take the security of your payment and order seriously. In some cases, we may conduct additional checks if suspicious activity is detected.

What Happens if Fraud is Suspected? We will contact you immediately for verification and may suspend or cancel the order until further confirmation is received.

10. Requesting Order Changes or Cancellations

To request changes or cancellations, please contact our customer support team with:

• Order number
• Details of the request (change of address, product, cancellation)

Email us at support@styledgent.shop. We will review your request and get back to you within 1-2 business days.

11. Customer Support

Our customer support team is available to help you with any questions regarding cancellations or changes. Please contact us via:

Email: support@styledgent.shop

Business Hours: Mon-Sat, 8:00 AM – 7:00 PM (EST)

12. Updates to the Cancellation and Change Policy

We reserve the right to update or change this policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay updated with any modifications.

Thank you for shopping with Styledgent! If you have any questions or need assistance with changes or cancellations, feel free to contact us. We are here to help!